Effective Date: August 14, 2026

Welcome to Total Look Hair Co. These Terms of Service (“Terms”) govern your use of the Total Look Hair Co. website, online scheduling tools, forms, communications, and related online services.

By using our website or submitting information through our online services, you agree to these Terms.

About Total Look Hair Co.

Total Look Hair Co. provides personalized hair and scalp consultations, education, non-surgical hair replacement solutions, cranial prosthetic services, hair care services, and related support.

Information provided through our website, consultations, educational materials, or communications is intended for informational and service-related purposes and is not a substitute for medical diagnosis, treatment, or advice from a licensed healthcare provider.

When appropriate, clients may be encouraged to consult a physician, dermatologist, or other qualified healthcare professional.

Website Use

You may use this website for lawful personal purposes, including:

• Learning about Total Look Hair Co. and our services.

• Contacting us with questions.

• Scheduling appointments.

• Completing forms associated with an inquiry or requested service.

• Accessing educational information and resources.

You agree not to misuse the website, interfere with its operation, attempt unauthorized access to our systems, or use the website for fraudulent or unlawful purposes.

Appointments and Services

Appointments scheduled through our website, scheduling system, AI receptionist, telephone, text message, or other approved booking methods are subject to Total Look Hair Co.'s current client and appointment policies.

Certain services require an in-person appointment because they involve assessment, photography, measurements, fitting, customization, or hands-on services.

Availability, pricing, service descriptions, appointment durations, and other service information may be updated periodically.

Information You Provide

You agree to provide information that is accurate and reasonably complete when scheduling an appointment, completing a form, making an inquiry, or otherwise interacting with Total Look Hair Co.

Information you provide is handled according to our Privacy Policy.

When services involve a minor, information and authorization should be provided by the child's parent or legal guardian as appropriate.

Email and Text Communications

When you provide your contact information and consent to communications, Total Look Hair Co. may communicate with you regarding appointments, inquiries, requested services, reminders, updates, and other authorized communications.

Message and data rates may apply to text communications.

Where applicable, you may opt out of text or marketing communications using the instructions provided with those communications. Certain service-related communications may still be necessary to manage appointments or services you have requested.

Online Scheduling and Third-Party Services

Total Look Hair Co. may use third-party technology providers to support scheduling, forms, communications, payment processing, video consultations, website functionality, and other business operations.

Use of certain third-party features may also be subject to the applicable provider's own terms and privacy practices.

We are not responsible for temporary interruptions, outages, technical failures, or other circumstances outside our reasonable control involving third-party platforms or internet services.

Payments, Cancellations, and Client Policies

Payments, deposits, cancellations, rescheduling, late arrivals, refunds, and other appointment-specific matters are governed by the applicable Total Look Hair Co. client policies presented at the time of booking or service.

Clients are responsible for reviewing applicable policies before completing a booking or purchase.

Educational and Hair/Scalp Information

Content provided by Total Look Hair Co. is intended to support education and informed decision-making.

Hair and scalp observations, consultations, images, educational information, and recommendations provided within our professional scope do not constitute a medical diagnosis or medical treatment.

If you have concerns that may require medical evaluation, you should consult an appropriately licensed healthcare professional.

Results and Individual Experiences

Hair, scalp, hair replacement, styling, maintenance, and other service outcomes may vary based on individual circumstances, hair characteristics, product care, maintenance, underlying factors, and other conditions.

Total Look Hair Co. does not guarantee a particular result unless expressly stated in writing.

Intellectual Property

Unless otherwise indicated, the content on this website—including text, branding, graphics, photographs, educational materials, service descriptions, logos, and other original materials—is owned by or licensed to Total Look Hair Co.

Content may not be copied, reproduced, distributed, modified, republished, or used commercially without prior written permission from Total Look Hair Co., except as permitted by applicable law.

Third-Party Links

Our website may contain links to third-party websites, resources, platforms, or services.

These links may be provided for convenience or informational purposes. Total Look Hair Co. does not control and is not responsible for the content, availability, security, terms, or privacy practices of independent third-party websites.

Website Availability

We work to maintain accurate and accessible website information but cannot guarantee that the website or every feature will always be available, error-free, or current.

We may modify, update, suspend, or discontinue portions of the website or online services when reasonably necessary.

Limitation of Liability

To the extent permitted by applicable law, Total Look Hair Co. will not be liable for indirect, incidental, special, or consequential damages arising solely from use of, or inability to use, this website or its online features.

Nothing in these Terms is intended to waive rights or remedies that cannot legally be waived under applicable law.

Privacy

Your use of our website and online services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Changes to These Terms

We may update these Terms periodically to reflect changes in our services, website, business practices, or applicable requirements.

The effective date at the top of this page will indicate when the Terms were most recently updated. Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Contact Us

Questions regarding these Terms may be directed to:

Total Look Hair Co.
Rancho Cucamonga, California
Email:contact@totallook-hairco.com