During your private 60–75-minute consultation, we’ll discuss your hair loss needs, lifestyle, preferences, and goals. We’ll take detailed measurements, review cap construction and hair options, discuss fit and security needs, and provide personalized recommendations.

If you plan to pursue insurance coverage, we can also review your prescription or Letter of Medical Necessity and discuss insurance-readiness requirements. You’ll leave with a clearer understanding of your options and the appropriate next steps.

Not every service can be completed virtually. The complimentary Directional Consultation is available by phone or video, and certain hair loss or follow-up consultations may also be conducted virtually when appropriate. You may be asked to submit clear photos in advance.

An in-person visit provides the most complete assessment and is required for services involving scalp imaging, measurements, fitting, customization, or hands-on care. We’ll confirm the most appropriate appointment format based on your needs.

Coverage varies by insurance carrier, individual plan, diagnosis, and documentation requirements. Some plans may cover all or part of a cranial prosthesis when it is considered medically necessary and supported by a prescription or Letter of Medical Necessity, but coverage is not guaranteed.

We can help you understand the documentation commonly requested and what questions to ask your insurance carrier. Your insurance company makes the final decision regarding eligibility, authorization, reimbursement, and coverage.

Maintenance needs vary based on how often the prosthesis is worn, its construction and hair type, your lifestyle, and your home-care routine. Clients who wear their prosthesis daily may need professional maintenance more frequently than those who wear it occasionally.

During your fitting, we’ll provide care instructions and recommend a maintenance schedule based on your specific unit. Professional maintenance may include cleansing, conditioning, styling, fit evaluation, and inspection for thinning or repairs.

Yes. During your consultation or fitting and selection appointment, you may explore and, when available, try ready-to-wear or sample units to better understand different fits, cap constructions, hair types, densities, lengths, and styles.

Sample units can help guide your decision, but they may not represent the exact appearance or fit of a finished custom prosthesis. Because a custom prosthesis is created or ordered according to your individual specifications, approval and a deposit are required before customization begins. Sample availability varies.

We accept cash, major credit and debit cards, and HSA/FSA cards when eligible. Afterpay is also available in the studio for qualifying full purchases; it is not available for deposits or online transactions.

Insurance coverage varies by plan and is not guaranteed. Please contact us to confirm current insurance participation and available payment options before your appointment.