Total Look Hair Co. – Policies

At Total Look Hair Co., our policies are in place to protect your time, our time, and the quality of care we provide to every client. By booking an appointment, you agree to the following:

Appointments & Scheduling

All services are by appointment only and must be booked in advance. Appointments are reserved specifically for you.

Cancellation & Rescheduling Policy

We require at least 24 hours’ notice to cancel or reschedule an appointment.

  • Cancellations or reschedules made with less than 24 hours’ notice may be subject to a fee

  • No-shows may result in a charge or forfeiture of any deposit paid

  • Repeated late cancellations or no-shows may require prepayment for future bookings

Late Arrival Policy

Please arrive on time for your appointment.

  • Arriving late may shorten your service time

  • If you are more than 10–15 minutes late, your appointment may need to be rescheduled and may be subject to a fee

Payments & Fees

Payment is due as outlined at the time of booking or service.

  • Accepted payment methods will be communicated during booking

  • Fees associated with late cancellations or no-shows are enforceable

Refund Policy

Due to the personalized nature of our services, all sales are final unless otherwise stated.

Refunds are not guaranteed and are handled at the discretion of Total Look Hair Co.

Consultations & Services Disclaimer

Total Look Hair Co. provides non-medical, educational, and cosmetic services only.

  • We do not diagnose or treat medical conditions

  • Information provided during consultations is for educational and supportive purposes

  • Clients with medical concerns should consult a licensed healthcare provider

Photography & Media

Photos and videos may be taken during services for educational and marketing purposes.

  • Images are used anonymously by default

  • No identifying information is shared without additional permission

Right to Refuse Service

Total Look Hair Co. reserves the right to refuse or discontinue services if policies are not respected or if behavior is inappropriate.

Agreement

By booking an appointment or receiving services, you acknowledge and agree to these policies and our full Terms & Conditions.

Policies & Important Information